Information on consideration of appeals in 2021

Results of Consideration of Appeals Received in 2021 by the Anti-Corruption Agency from Individuals and Legal Entities

The Anti-Corruption Agency is carrying out large-scale work aimed at protecting the rights, freedoms and legitimate interests of individuals and legal entities, at establishing a dialogue between officials and the population, and at bringing the work with appeals to a qualitatively new level based on the principle ‘It is not the people should serve the government agencies, but the government agencies should serve the people’.

In particular, in 2021, the Agency received a total of 4,901 appeals (493 duplicates), of which 107 were received during personal and field receptions of the Director of the Agency.

Of the appeals received:

• 245 were resolved positively;

• 1,163 were satisfied with legal advice and clarifications;

• on 5 appeals with a positive decision, the Agency received letters of thanks;

• consideration of 2 was terminated at the request of applicants;

• 117 found anonymous;

• 43 taken into account;

• consideration of 158 was terminated in the prescribed manner due to their duplication.

Based on the results of consideration of appeals, 213 of them were submitted to the relevant ministries and departments, regional (district, city) administrations, as well as 53 statutory notices on the elimination of offenses and 13 warnings.

Moreover, based on the results of consideration of appeals, 52 decisions made in violation of the law, including 22 tenders, were canceled. According to the documents submitted by the Agency, law enforcement agencies initiated 15 criminal cases, 38 cases of administrative liability and 15 cases of bringing to disciplinary liability, as well as measures were taken to eliminate existing shortcomings.

The content of most of the appeals received by the Agency is related to the problems in the judicial branch, the actions of officials and corruption cases in various areas.

In particular, the analysis of appeals by areas and fields is as follows:

• 635 (12.8%) disagreement with court decisions;

• 481 (9.8%) on cases regarding the behavior of employees and offenses in the field of education, including:

  • 386 public education (141 duplicates);

  • 53 higher and secondary specialized education;

  • 41 preschool education;

• 346 (7.1%) on non-allocation of a land plot, land disputes and land plundering;

• 343 (7%) disagree with the actions and decisions of law enforcement officials;

• 303 (6.2%) disagreement with the decisions of the prosecutor’s office and unresolved appeals to the prosecutor’s office;

• 269 (5.5%) disagreement with the actions of the heads of certain economic management bodies;

• 222 (4.5%) dissatisfaction with illegal actions and decisions of officials and employees of local authorities;

• 187 (3.8%) on cases of violations in the process of public procurement and tenders;

• 153 (3.1%) complaints about credit issues and actions of bank employees;

• 150 (3.1%) disagreement with the actions of the officers of the Compulsory Enforcement Bureau and non-execution of enforcement documents;

• 137 (2.8%) on cases of labor law violations;

• 123 (2.5%) on problems in the field of housing and communal services;

• 121 (2.5%) on illegal constructions;

• 118 (2.4%) on cases of violations in the health sector and inappropriate behavior of medical workers;

• 108 (2.2%) on cases of fraud;

• 86 (1.9%) dissatisfaction with the actions of heads and workers of citizens’ assemblies in communities;

• 78 (1.6%) on employment in the Agency;

• 69 (1.4%) proposals for improving legislation;

• 61 (1.2%) on compensation for material damage;

• 54 (1.1%) on problems with gas supply;

• 52 (1.1%) on cadaster issues;

• 49 (1%) regarding personal receptions of senior officials (26 of which are duplicates);

• 48 (1%) on cases of embezzlement of state budget funds;

• 45 (0.9%) on problems in granting pensions and social benefits;

• 43 (0.9%) disagreement with the actions of employees of the State Tax Inspectorate;

• 19 (0.4%) on landscaping issues;

• 17 (0.3%) for non-compliance with the terms of the contract;

• 16 (0.3%) on religious issues;

• 15 (0.3%) requests for practical assistance in recovering damages from natural disasters;

• 12 (0.2%) on power supply problems;

• 11 (0.2%) on the actions of lawyers;

• 8 (0.2%) on environmental issues;

• 17 (0.3%) on entrepreneurship issues;

• 6 (0.1%) on problems with drinking water supply;

• 5 (0.1%) on obtaining a passport;

• 4 (0.1%) on the payment of dividends;

• 4 (0.1%) dissatisfaction with the actions and decisions of customs officers;

• 4 (0.1%) on election issues;

• 3 (0.1%) on insurance issues;

• 479 (9.8%) appeals on various other issues.

Analysis of appeals by regions:

1,088 – Tashkent city;

480 - Navoi Region;

451 - Kashkadarya Region;

426 - Surkhandarya Region;

418 - Tashkent Region;

391 - Namangan Region;

373 - Samarkand Region;

239 - Khorezm Region;

237 - Ferghana Region;

225 - Bukhara Region;

225 - Jizzakh Region;

151 - Andijan Region;

107 - Republic of Karakalpakstan;

86 - Sirdarya Region;

4 - appeals received from foreign citizens.

Taking into account the importance of developing proposals and identifying appropriate measures to further improve legislation based on the elimination of factors that generate corruption and solve problems, the Agency approved an Action Plan 2022. In accordance with this Action Plan, tasks for 2022 are defined for the development and submission to the relevant authorities of draft regulatory legal acts to introduce amendments and additions to the current legislation.

Press Office, the Anti-Corruption Agency

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